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Refunds Policy

Pakari LLC is dedicated to providing high-quality software solutions. However, we understand that there may be instances where our products do not meet your expectations. This Refunds Policy outlines the terms and conditions under which customers may request a refund for software products and services purchased from Pakari LLC.

1. Eligibility for Refunds

Refunds for software products are subject to the following conditions:

  • Defective Software: If the software is found to be defective or not functioning as described, customers may request a refund.
  • Non-Delivery: If the software or digital download link is not delivered to the customer within the specified time frame, a refund may be requested.
  • Technical Issues: If the software has significant technical issues that cannot be resolved by our support team within a reasonable time, a refund may be requested.
  • Unused License: If the software license has not been activated or used, a refund may be requested within 14 days of purchase.

2. Non-Refundable Situations

The following conditions do not qualify for refunds:

  • Change of Mind: Refunds will not be issued for reasons such as a change of mind, no longer needing the software, or switching to a different product.
  • Compatibility Issues: It is the customer’s responsibility to ensure that the software is compatible with their system before purchase. Refunds will not be issued for compatibility issues unless specified in the product description.
  • Used or Activated Licenses: Once a software license has been activated or used, it is no longer eligible for a refund.
  • Subscription-Based Services: For subscription-based software services, refunds will not be issued for the current billing cycle. Customers must cancel their subscription before the next billing cycle to avoid future charges.

3. Refund Request Process

To request a refund, customers must follow these steps:

  1. Contact Customer Support: Email or call our customer support team at [customer support email/phone number] to initiate the refund process. Provide your order number, a detailed reason for the refund request, and any supporting documentation (e.g., error messages, screenshots).
  2. Refund Review: Our customer support team will review your request and may require additional information to process the refund. This may include attempts to resolve technical issues or verify the non-delivery of the product.
  3. Approval and Processing: If the refund request meets the eligibility criteria, it will be approved, and the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

4. Method of Refund

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. For credit card payments, it may take additional time for the refund to be reflected in the customer’s account, depending on the card issuer’s policies.

5. Contact Information

For any questions or concerns regarding refunds, customers can contact Pakari LLC customer support at:

  • Email: support@pakarillc.com
  • Address: 2010 El Camino Real, Suite 1384, Santa Clara, California, 95050 United States

7. Policy Updates

Pakari LLC reserves the right to modify this Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Customers are encouraged to review this policy periodically to stay informed about our refund processes.

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